Hospitality Training
Software

Help your team deliver service excellence.

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Trusted by World-Class Resorts
For every use-case

Learn to Win is the fastest way to impart critical in-house knowledge to the teams that drive your business.

Guest Relations

Your staff are the face of your property. How do you empower your staff to solve difficult service challenges in a manner that’s consistent with your brand?

Housekeeping

Nothing is more important than the health and well-being of your guests. How can you keep your staff up-to-date on your property’s cleaning and sanitation protocols?

Food & Beverage

New staff must quickly master your restaurant’s menu, ingredients, and serving procedures. How can you quickly bring them in-line with your property’s standards?

Event Management

A well-coordinated event can elevate your property's reputation and guest satisfaction. How do you prepare your team to deliver events that embody your brand and delight guests?

FEATURES & BENEFITS

Why partner with Learn to Win?

Spot critical knowledge gaps

  • Catch mistakes before they impact guest satisfaction and your property's reputation
  • See exactly what your staff does and doesn’t know
  • Trigger “Aha Moments” for your staff that catalyze their growth

Make your training bite-sized

  • Make it easy during onboarding for new hires to master large volumes of industry knowledge
  • Replace overwhelming content with concise, easy-to-understand segments to enhance the retention of your training
  • Incorporate Confidence Checks within lessons to evaluate understanding and boost learning reinforcement.

Make continuous learning
a snap

  • Don’t let your training become outdated
  • Quickly create lessons that equip your team with mastery in industry-specific terminology, familiarity with your operations, and expertise in handling your proprietary systems
  • Implement regular, targeted lessons and assessments to reinforce fundamental concepts and ensure continuous learning

Focus your in-person meetings only on what matters

  • Avoid spending valuable time on subjects your team is already familiar with
  • Use analytics to identify where your team is facing difficulties, allowing you to precisely target areas that need attention during valuable meeting time

Train staff the way they prefer to learn

  • The modern workforce is different. Keep your team engaged with training designed for the Instagram generation
  • Offer microlearning training on the devices they carry everywhere
  • Blend different types of media to create learning experiences that are both effective and enjoyable

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Learn more about Learn to Win’s Platform

Don't take our word for it.

Kate Foster

President, Hospitality Marketing Solutions

Hospitality Marketing Solutions partnered with Learn to Win to take our Gold Key app to the next level. Learn to Win’s microlearning software enables us to deliver training that is faster, more focused and more effective than anything we’ve seen in this industry.

Critical knowledge

Focus on the knowledge that's specific to your team

You’ve defined your property’s standard of service… but is that critical operational knowledge languishing in a binder? Who on your team has mastered your material, and who needs help?

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Be confident in your team’s readiness with Learn to Win. Focus your training on the knowledge that’s unique to your property, and turn your new hires into confident, empowered team members

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Our Property Management System (PMS)

With hundreds of guests checking in and out daily, mistakes in the property's PMS are easy to make. How can we ensure our team uses the system correctly?

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Local Recommendations & Points of Interest

Make every team member a local expert, equipped with insightful recommendations on nearby shopping, dining, and entertainment options.

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Handling Difficult Situations

Prepare your team to respond professionally and courteously to the most challenging guest service scenarios that they are bound to face on the job.

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Service Sequence & Time Standards

Train restaurant waitstaff to deliver a consistent, unobtrusive guest experience in every interaction, whether greeting guests, serving food, or clearing tables.

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Housekeeping Service
Standards

Cleaning a room up to your standards involves over 100 distinct touchpoints. Help your staff master those standards, then apply them in every guestroom.

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Arrival & Check-in 
Procedures

Train staff on your property’s check-in service standards so that every arriving guest enjoys a warm, personalized, and seamless welcome.

Ready to get started?

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